After a smooth setup and integration phase, the pilot scheme quickly proved successful – delivering reliable and uninterrupted data connectivity from waste units to end user management teams. FarSite now use thousands of Caburn SIMs, all around the world.
Lloyd continues: “The Caburn Telecom solution provides a powerful combination of connectivity and control for our end users. Civic teams can rely on reliable data streaming from the micro SIM cards inside our nPod units to optimise waste collection routing and schedules. The cost-effective, flexible tariff setup means we’ve been able to improve our pricing against competitors, especially for trial and proof-of-concept work. It’s definitely strengthened our overall offering and helped us win new customers.”
In addition, FarSite can now closely manage customer SIM estates through the intuitive Caburn M2M Insight platform, allowing the team to deepen the technical support it can offer clients. Individual SIM cards can be grouped by tariff and tagged with extra contextual information, such as location. Data and performance information is displayed in real time, and support teams can use the platform to activate new cards, change tariffs and suspend SIMs as needed.
Lloyd concludes: “The oversight and control that Caburn M2M Insight offers means we can diagnose and fix any SIM or data-related issues swiftly and easily. In addition to a high-quality connectivity solution from Caburn Telecom, the technical support we’ve received has been excellent. The team’s been really helpful right from the start. Professional and friendly, they respond quickly to every query.”